Custiomer Service Review
Authored by Tina Raquiza
Professional Development
1st - 12th Grade
Used 1+ times
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8 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Mary Grace Mission: To _______ the guest with quality service that warms his heart and takes his breath away.
deliver
deal
delight
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Mary Grace Mission: To delight the guest with _______ ________ that warms his heart and takes his breath away.
quality time
quality service
quality check
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
We show __________ or "malasakit" to our guests. We see beyond their actions because we understand that everyone has own struggles.
compassion
criticism
control
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Everyone has their own __________ . We are unique and has our own physical characteristics, talents, qualities and achievements.
adaptability
attentiveness
authenticity
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What level of customer service we would like to give our guests?
Desire and Unanticipated
Expected
Basic
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Who are the guests of Mary Grace?
Professionals and Businessmen
Celebrities, Politicians and Media
Tourists, Bloggers and Athletes
All of the above
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are guests characteristics?
Well Educated and Well Traveled
Famous, Powerful and Influencer
Pampered and Health Conscious
All of the above
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