Custiomer Service Review

Mary Grace Mission: To _______ the guest with quality service that warms his heart and takes his breath away.

• deliver

• deal

• delight

Mary Grace Mission: To delight the guest with _______ ________ that warms his heart and takes his breath away.

• quality time

• quality service

• quality check

We show __________ or "malasakit" to our guests. We see beyond their actions because we understand that everyone has own struggles.

• compassion

• criticism

• control

Everyone has their own __________ . We are unique and has our own physical characteristics, talents, qualities and achievements.

• adaptability

• attentiveness

• authenticity

What level of customer service we would like to give our guests?

• Desire and Unanticipated

• Expected

• Basic

Who are the guests of Mary Grace?

• Professionals and Businessmen

• Celebrities, Politicians and Media

• Tourists, Bloggers and Athletes

• All of the above

What are guests characteristics?

• Well Educated and Well Traveled

• Famous, Powerful and Influencer

• Pampered and Health Conscious

• All of the above

Where does expectation come from?

• External Communication

• Price

• Word of Mouth

• All of the above