PF CLS QUIZ 2 Review

Who determines the amount of a false alarm fee for SHS?

• Local municipality

• CMS team

• Police

• TELUS

True or False: Private Guard service for SHS is offered everywhere.

• True

• False

What is the SHS Installation Fee charge ($) for a customer with only TELUS Internet?

If a SHS customer with a SA has one of the following TELUS services (Home Phone, Internet, TV), how much of a bundle discount will they receive each month?

• $5/month

• $10/month

• $0 (no bundle discount)

True or False: We need to set expectations with our customers that SHS Cameras require both a power source and Internet Wi-Fi to operate properly

• True

• False

What can a customer NOT do online on their My TELUS account?

• View & pay their bills

• Monitor their Internet Usage

• Manage Optik TV Channels

• Cancel their services

On their My TELUS account, customers can access up to how many months of past bills?

• 6mos

• 12mos

• 18mos

• 24mos

True or False: Customers can set up Pre-Authorized Payments (PAP) from their bank account (direct debit) on their My TELUS account

• True

• False

True or False: The TELUS Online Security Basic plan can be used on up to 5 devices

• True

• False

When a customer isn’t happy with our service, a policy, the outcome of a previous call or a solution that we have offered - agents will attempt to:

• Lead with Benefit

• Overcome Objections

• Late Bridge to Value