MSG PST Week 4 Refresher

Juvylyn loves jogging. She wants to use her Apple Watch Series 5 just like how she uses her iPhone 12. What kind of DIGITS plan is the best fit for her?

• Data with Paired DIGITS

• High Speed Data with Paired DIGITS

• DIGTS Apple Watch

• DIGITS Talk & Text

How many lines can a customer have with Unlimited Talk & Text?

Ian and Lylaine are enjoying their vacation on a cruise. They are currently on the Royal Caribbean: Independence. What would be the roaming charge per minute if they try to make a call?

What tool do we primarily use if we are going to assist customers who are planning to add a line with a device?

Select the following scenarios that are eligible for the payment arrangement to be delete or reset.

• If your customer is upset we are unable to change their PA, and you are unable to de-escalate the call.

• Customer made an error and calls after 24 hours to explain the PA was set for the wrong date.

• Customer's account is current with no past due balance and has an active PA

• Customer was issued a balance impacting adjustment after the PA was set up, the balance owed is now more than the amount of the PA and needs to have it corrected.

Leinad wanted to set up the first installment of the payment arrangement on August 25th 2021. Suppose that it includes the full balance, which of the following dates are NOT eligible for the second installment?

• September 7th

• September 8th

• September 9th

• September 6th

Under which part of the Conversational Cloud we can send the secure forms our customers can fill up so that their information is safe?

What do we call the 7-step flow Experts follow if the customer says their financial situation has changed and they need extra time to pay or need a solution to make their account more affordable.

Which of the following collection hold should we use if the customer is disputing for their missing payment?

• BLDISP

• BCERR

• PYDISP

• PSTERR

How much is the Payment Support Fee that we charge our customers if they make a payment or create a payment arrangement with Care?