Quiz1_G

Maintenance

• صيانة

• Computer maintenance is the practice of keeping computers in a good state of repair.

• N/A

Diagnostic tools

• أدوات التشخيص

• صيانة

• Technicians use these tools to find the causes of a strange behavior in the computer, slow operation and other problems. These programs consist of software that is built into hardware drivers and components of the Windows operating system.

• Task manager

• Computer maintenance is the practice of keeping computers in a good state of repair.

Helpdesk and maintenance practices

• مسؤؤليات مكتب المساعدة

• · Install, modify, and repair computer hardware and software.

• سجلات التدقيق

• A punishment imposed for breaking a law, rule, or

  contract. A penalty to the service provider encourage them to fulfill their

  obligations

• · Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Audit trails

• سجلات التدقيق

• A punishment imposed for breaking a law, rule, or contract. A penalty to the service provider encourage them to fulfill their obligations

• تحديد المسؤوليات لوحدات العمل

• Audit trails maintain a record of system activity both by system andapplication processes and by user activity of systems and applications. In conjunction with appropriate tools and procedures, audit trails can assist in detecting security violations, performance problems, and flaws in applications.

Equipment inventory

• جرد المعدات

• عقوبة

• Run reports to determine malfunctions that continue to occur.

• IT

  A detailed, itemized list, report, or record of things in one's possession,

  Especially a periodic survey of all goods and materials in stock.

SLA

• A service level agreement (SLA) is a contract between a service provider (either internal or external) and the end user that defines the level of service expected from the service provider

• عقد بين مزود الخدمةو المستخدم

• تحديد المسؤوليات لوحدات العمل

• IT service management (ITSM) refers to the entirety of activities that are performed by an organization to plan, design, deliver, operate and control information

  technology (IT) services offered to customers

Penalties

• عقوبة

• A punishment imposed for breaking a law, rule, or contract. A penalty to the service provider encourage them to fulfill their obligations

• Tools that you should keep in a repair toolkit to perform any repair job effectively

Chargeback to business units

• تحديد المسؤوليات لوحدات العمل

• IT chargeback is an accounting strategy that applies the costs of IT services, hardware or software to the business unit in which they are used.

• IT service management (ITSM)

  refers to the entirety of activities that are performed by an organization to

  plan, design, deliver, operate and control information technology (IT) services offered to customers

• المستخدم

Servicing

• ادارة خدمات ال IT

• IT service management (ITSM)

  refers to the entirety of activities that are performed by an organization to

  plan, design, deliver, operate and control information technology (IT) services offered to customers

• A technical report is a formal report designed to convey technical information in a clear and easily accessible format. It is divided into sections which allow different readers to access different levels of information

• كتابة التقارير

Version Control

• ادارة التغيرات للبرامج والمستندات.

• Summary

• Version control, also known as revision control or source control, is the management of changes to documents, computer programs, large web sites, and other collections of information. Changes are usually identified by a number or letter code, termed the "revision number", "revision level", or simply "revision

• Must include the title of the report. Reports for assessment, where the word length has been specified, will often also require the summary word count and the main text word count