Operation

What is AHT target project?

• 120

• 118

• 100

What is the target adherence?

• 80

• 85

• 95

• 90

What is the target absent?

• 6%

• 2%

• 5%

Agent x . schedule 22 shift .and he absent 2 days .what is the absent Percentage for agent x?

• 9.09%

• 8.09%

• 5%

Agent y total tolk time 119

And hold time 9

And after call work (ACW) 3

What is the AHT for agent y ?

• 131

• 128

• 122

Target T2B 88%

Target BB 5%

• True

• False

What is the compliance target ?

• 99.7

• 95.5

• 99.5