Operation
Authored by ghada ali
Business, Other
Professional Development
Used 13+ times
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7 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is AHT target project?
120
118
100
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the target adherence?
80
85
95
90
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the target absent?
6%
2%
5%
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Agent x . schedule 22 shift .and he absent 2 days .what is the absent Percentage for agent x?
9.09%
8.09%
5%
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Agent y total tolk time 119
And hold time 9
And after call work (ACW) 3
What is the AHT for agent y ?
131
128
122
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Target T2B 88%
Target BB 5%
True
False
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the compliance target ?
99.7
95.5
99.5
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