A+ Day 9

A technician receives a cellular call from a manager. The technician is instructed to download a service manual directly from the Internet to a laptop. However, there is no WiFi signal or wired Ethernet. Which of the following would be the MOST appropriate connections for the technician to use?

• Hotspot

• NFC

• Bluetooth

• VPN

A user brings in a smartphone for repair. The device is unable to send/receive calls or connect to WiFi. All applications on the device are working unless they require connectivity.

Which of the following is MOST likely causing the problem?

• Airplane mode

• Tethering

• Disabled hotspot

• VPN

Several company users are frequently forgetting passwords for their mobile devices and applications.

Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?

• Implement single sign-on.

• Enable multifactor authentication.

• Configure biometric authentication.

• Remove complex password requirements.

Joe, a user, has purchased a new mobile device that uses a different OS than his previous one. Joe wants to copy his contacts and appointments from his corporate account without entering them manually.

Which of the following would be the BEST way for a technician to assist Joe?

• Log into the same email provider on the new device, and restore the contacts and dates.

• Create a Bluetooth connection between Joe’s devices, and copy his contacts and calendar.

• Back up the old mobile device to a PC, and import the contacts and schedule from the PC.

• Use NFC to transfer all compatible data from one device to the other.

A technician is setting up a Windows mobile device for a user who had trouble reading text on a previous device, especially at night.

Which of the following adjustments would be MOST appropriate?

• Use the magnifier.

• Increase the resolution.

• Use haptic feedback.

• Utilize text-to-speech.