Quiz #1 - ISA111

Business Process Outsourcing (BPO) is the movement of business processes from inside the company to an ________ service provider.

Which type of business processes are being outsourced from Mexico?

• administrative

• analysis and creative

• manufacturing

• manufacturing and technical

Which of the following is NOT a type of Business Process Outsourcing (BPO)?

• Nearshore

• Seashore

• Offshore

• Onshore

Which country is NOT an International BPO Hotspot?

• 
• 
• 
• 

What are the three (3) types of non-core business functions? Please select all that apply.

• Critical Functions

• Support Functions

• Internal Functions

• Key Functions

• External Functions

_________ is the choice, judgment, or control of when something should be done.

It is a thing able to be provided, especially a product of a development process.

• Supply

• Output

• Cost

• Deliverables

Based on the so-called resource theory, a firm's core competence has four (4) elements/characteristics. Please select all that apply.

• valuable

• difficult to imitate

• difficult to change

• difficult to substitute

• rare

Which one is the third (3rd) step of the Six-Step Process?

• Model the BPO Project.

• Identify the core and noncore functions.

• Identify BPO Opportunities.

• Establish a BPO Analysis Team (BAT).

Please select all that apply. The BPO Project Team Structure is composed of...

• BPO Analysis Team (BAT)

• BPO Project Management Team

• BPO Partner

• BPO Steering Team

• BPO Vendor Selection Team (VST)