
Review - CX Workshop
Authored by vin anido
Other
KG - Professional Development
Used 6+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What does PPP represents in key concepts of a successful CX transformation?
Purchasing Power Parity
Preventive, Predictive and Proactive
Public-Private Partnership
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
This is your customers' holistic perception of their experience with your brand and/or services.
Good Service
Customer Experience
Customer Desire
3.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
In Customer communication skills using email, Coherent means logically arranged and connected.
TRUE
FALSE
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
In the PLEASE MODEL of Uplifting the guiding principles, what does “P” means?
Put away what you think the customer wants.
Pay attention
Put away your ego and pride
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Under Service Standard, this means “To provide the right & quality resolution on time, every time!”
Empathetic
Responsiveness
Accuracy
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
This phrase means, “Be accountable - and remain accountable - to a customer’s problem.”
Empathetic
Take Ownership
Responsiveness
7.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Responsiveness means responding in a timely manner, being prompt, problem resolution, appropriate acknowledgements & reciprocate assertive.
TRUE
FALSE
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