Aula 0309 Gov TI ITIL
Authored by Valdir Morales
Instructional Technology
1st Grade
Used 5+ times
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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
São propósitos de gerenciamento de mudança:
Garantir que o impacto das mudanças seja feito de quaquer forma;
Verdadeiro
Falso
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Mudança de Serviço: É a adição, modificação ou remoção de serviço autorizado, planejado ou suportado ou componente do serviço e sua documentação associada.
Verdadeiro
Falso
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Comite consultivo de Mudanças:
Participam das reuniões emergenciais conforme convocação do Gerente de Mudanças;
Verdadeiro
Falso
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Gerenciamento de LIberação e Implantação: As 4 etapas da liberação e implantação são:
1. Planejamento da liberação e implantação.
2. Construção e teste da liberação.
3. Implantação.
4. Revisão e encerramento.
Verdadeiro
Falso
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Incidente: Gerenciar Problemas durante tudo o seu ciclo de vida;
Verdadeiro
Falso
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