Nghiệp vụ lễ tân G1 (Chapter 1)

________are two of the most important functions of the front desk operation. (Choose 2 answers)

• Communication

• accounting

• keeping rooms ready

• handling in-room requests

______ has played the most important role in developing hotel's products and services offered to guests.

• technology
• the atrium concept
• economic downturns
• select-service concept

Who has revolutionized the hotel industry with his first brand targeted to the new select-service hotel segment?

• E. M. Statler
• Conrad Hilton
• Kemmons Wilson
• Cesar Ritz

Which of the following is the most important factor that affects the growth of the hospitality industry?

• Leisure time
• Discretionary income
• Household size
• Business travel

Which of the following is a level of hotel sevice?

• residential hotel
• commercial hotel
• motel
• all-suite

___offer guests a wide range of services that may include reservations, living room and separate bedroom, kitchenette, optional public dining room and room service, cable television, videocassette players and recorders, specialty shops, personal services, valet and laundry, swimming pool, and ground transportation to and from an airport.

• All-suites
• select-service hotels
• limited service hotels
• motels

Muong Thanh Grand Danang Hotel has 583 rooms available and on the night of Sept 5th 2021 sold 531 rooms. What is the hotel's occupancy rate?

• 95%
• 100%
• 65%
• 91%

Hotel A has a total of 30 rooms available for sale. Today, only 20 of those rooms are occupied. The total room revenue for the night was $5,000. The Average Daily Rate (ADR) of this hotel would be:

• $100

• $200

• $250

• $500

(a)   is a level of service which provides a home-away-from-home condition for business executives, visitors, and families who are planning to visit a place for a longer duration.

_______, which include hotels that purchase operational and marketing services from a corporation, are further divided into franchisee, referral, company-owned properties, and management contract companies.

• Chain affiliations

• Independent hotels

• Extended-stay services

• Select-service hotels