Menu Selling

What are the two types of menu selling?

• upselling and suggestive selling

• upselling and telling

• suggestive selling and downselling

• None of the above

What is suggestive selling?

• encourages guests to buy additional food and beverages

• suggesting a more expensive and possibly better quality item

What is upselling?

• encourages guests to buy additional food and beverages

• suggesting more expensive and possibly better quality items

What is the key to effective selling?

• persuasion

• money

• knowledge of the menu

• tasting all the food

Suggestive selling and upselling require these two characteristics:

• Tact

• Good attitude

• Smile

• Good judgement

Which statement is better in getting a guest to try a bowl of soup?

• Would you like soup with your meal?

• A warm bowl of conch chowder would go nicely with our dinner rolls on a cool day like this?

A guest is looking and the menu and has no idea what to order. You recommend your restaurant's guava bbq wings as an appetizer. Is this an example of upselling or suggestive selling?

• Upselling

• Suggestive selling

A guest has chosen a sprite soda for their 7 year old daughter. You recommend a Shirley Temple, which is sprite soda with grenadine syrup and a cherry garnish. Is this an example of upselling or suggestive selling?

• Upselling

• Suggestive Selling

A guest has decided on the chicken sandwich because it is their regular when dining in. You recommend the chef's special Chicken Parmesan. Is this an example of upselling or suggestive selling?

• Upselling

• Suggestive Selling

A guest says they are ready for the check after their meal. You recommend the apple pie with ice-cream. Is this an example of upselling or suggestive selling?

• Upselling

• Suggestive selling