Wix Logo Ace

How to identify if the user's question is Wix Logo Related?

• Go to user's dashboard > CRM Tools

• Go to user's dashboard > Finances

• Impersonate the user > Go to the Logo Maker > See if there are any logos

What is the script should we say when a user is requesting a Wix Logo refund or edit?

• "No worries. I will make sure you will get a refund or edit on your Wix Logo."

• "Unfortunately, I'm not the expert for this matter, let me transfer you to the relevant team."

• "I understand that you would like a refund or edit for your purchase. In this case, I will need to forward your case to the relevant department so that they can look into the matter and reply with the relevant information."

Tags

CCSS.RI.11-12.4

CCSS.RI.7.4

CCSS.RI.8.4

CCSS.RI.9-10.4

CCSS.RI.9-10.4

If a user is insistent on receiving a refund, a logo edit or another form of compensation. What would you do?

• I will give relevant information how the case will be handled

• I will give 3 business days to receive an answer from the relevant team

• You can only repeat that you are forwarding the case to the relevant department, who will respond with the relevant information.

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

What products should be transferred to Wix Logo?

• Wix Logo refunds/edits

  Premium Plan that includes Wix Logo

  Business cards, or merchandise ordered through the logo maker

• Questions related to regular user's logo

• How to edit a Wix Site

• Questions about Wix Stores

If the user is asking me how to change the logo position from the header. Should I escalate to Wix Logo?

• Yes

• No