Enterprise Systems support which one of the following functional areas of a business?

• Marketing

• Procurement

• Finance

• All listed here

A business information island is something to be ... (tick all that apply)

• understood

• avoided

• desired

Wearable devices could be gamified for a business selling physical activity products and/or services

• True

• False

An ERP can support major internal processes such as HRM

• True

• False

CRM systems are ... (tick ALL that apply)

• Collaborative

• Analytical

• Diverse

• All listed here

Financial rewards for customers (e.g. discounts, BOGOF) are examples of ... (tick all that apply)

• intrinsic motivation

• extrinsic motivation

• long term motivation

• short term motivation

Which of the following gamification features may support your CRM system?

• Rewards

• Badges

• Leader boards

• Operational reports

The Microsoft Dynamics CRM dashboard measures ..... performance

Which system below is not an example of a Transaction Processing System (TPS)

• Oyster Card

• ATM

• Email

• Card reader

What kinds of risks do business managers need to consider with gamification?

• Strategic mismatch

• Manipulation

• All listed here

• Anchoring bias