Hartman CH 3 Communication Test Review

Which of the following is true for communication.

• Communication includes verbal, nonverbal and written

• Cultural differences can be a barrier to effective communication

• Poor communication does not impact the quality of care provided

• Both A and B

Which of the following are examples of nonverbal communication (check all that apply)

• smiling

• rolling your eyes

• crossed arms

• shouting

Which of the following is an example or poor communication by a NA

• Nurse aide introduces self, explains procedure, in a clear manner checking for understanding

• Nurse aide shouts when talking to the resident because she was told he can't hear well.

• Nurse aide asks what the resident would like to wear today instead of choosing for her.

• Nurse aide repeats what she said to ensure the resident understandss.

Nodding my head, leaning forward, and maintaining eye contact are examples of active listening.

• True

• False

It is ok to have a relative translate for your resident if the interpreter is not available.

• True

• False

One of the best ways for a NA to make a good impression and develop a positive relationship with residents and their families is to

• Only offer assistance to the residents she is caring for

• Answer call bells if they have gone off for more than 10 minutes

• Answer call bells as soon as possible

• Let the resident know how annoying it is when they call out for a new blanket every night

When using abbreviations, the NA should only use those approved by the facility where he works

• True

• False

Which of the following are examples of objective information

• Skin tear

• Sore throat

• Fever

• Rash

Which is NOT an example of subjective information

• Itchy eyes

• Sore knee

• Toothache

• Rapid breathing

Which are examples that can be barriers to communication for some cultures

• eye contact

• touch

• smiling

• none of the above