LAB MANAGEMENT: MODULE 2 ASSESSMENT QUIZ

This management functions help develop a pathway to accomplish the organization's mission and goals using resources and time.

• PLANNING

• ORGANIZING

• DIRECTING

• CONTROLLING

This covers 1- to 5-year period and focus on tasks that can be completed in this time frame.

• Operational Plan

• Marketing Plan

• Strategic Plan

• Tactical Plan

Involve the use of effective tactics and operational plans as well as forming alliances and partnerships with key players (sometimes even competitors). This plan is

evaluated and modified yearly.

• Operational Plan

• Marketing Plan

• Strategic Plan

• Tactical Plan

This focuses on budgeting plan for the company's operational use.

• Operational Plan

• Marketing Plan

• Strategic Plan

• Tactical Plan

All of the following includes strategic planning steps except?

• Environmental Analysis

• Goals and Strategies

• Vision and Mission Statements

• Use of standard polices and procedures

• Accountability

These are the “laws” of the laboratory.

• Policy Manual

• Procedures

• Standard SOP

• Chain of Custody

It is the ability to share in another’s emotions or feelings.

• Sympathy

• Empathy

• Listening Ability

• Understanding ability

It is a series of linked decisions that identifies what needs to be done, understanding the desired result, and then selecting qualified people to perform important tasks by making an informed decision about who is best qualified to meet performance expectations.

• Motivating

• Coaching

• Accountability

• Delegating

It is a process of providing a person or group with the guidance, support, and confidence to enable them to enhance their performance continuously.

• Motivating

• Coaching

• Accountability

• Delegating

It is considered a dynamic process and the the component of communication that is often overlooked.

• Face to face communication

• Written Communication

• Listening

• Coaching