Soft skills/ CS fundamentals

1. How can you go extra mile for a customer? Please write an example

What is a good way to deliver bad news

• You have to send the document via e-mail. I cannot accept the document on chat

• I know this is an extra step you have to take but we cannot handle the documents on chat due to safety, please upload it to your player’s account or send via e-mail if it is easier for you

Is it a good e-mail topic? Welcome offer denied.

• yes

• no

What to say instead of: · You will have to” or “you must”

What to say instead: I am not responsible for checking documents

How to show empathy to make a player feel they are understood? Give and example of a sentence

What is a verbal aikido rule?

• to kick player's as*

• to show the player they are our partner