Daily Test - Phone Call

Aryo: “Good morning. This is Aryo calling. May I talk to Mr. Agus, please?”

Receptionist: “ …...... I’ll try to put you through to Mr. Agus at his office.”

• It’s all right

• Hold the line, please

• Wait an hour, please

• Sorry to keep you waiting

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CCSS.RI.11-12.5

CCSS.RI.9-10.3

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CCSS.RI.8.3

Operator : “Subsciption Division, Tempo Megazine. Can I help you?”

Caller : “Yes, I’d like to subscribe to Tempo.”

Operator : “Yes, ma’am …......

Caller : “This is Susan Olivia.”

• Can I talk to Susan Olivia?

• Shall I call you with your last name?

• May I know who’s calling, please?

• What’s your name?

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CCSS.L.4.1C

CCSS.L.9-10.1B

Receptionist: “Good Morning, Le Dian Hotel, May I help you?”

Sofyan: “I want to call Mr. Brian at Room 24”

Receptionist : “Sorry, the line is busy”

Sofyan: ......

• Could you call back later?

• May I take a message?

• Just a moment, please.

• Could I leave a message for him?

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Caller: “Hello .........… “

Nita: “I’m sorry, he is out. Could you call back at four?”

Caller: “Alrigt. Thank you”

• Could you speak to Mr. Aziz, please?

• Can I take a message from you?

• Could I speak to Mr. Aziz, please?

• Would you like to call him again?

Tags

CCSS.L.4.1C

CCSS.L.9-10.1B

Mr. Feri: “Hello, this is Feri from the ATP inc. May I talk to Mr. Roger?”

Receptionist: “….... He isn’t available right now.”

• Speaking

• He isn’t here

• I’m sorry

• You’ve got a message

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CCSS.L.3.6

Receptionist: “Good morning, Nirwana Hotel. Can I help you?”

Caller: “Room 1023, please.”

Receptionist: “I’m sorry, there is no answer ….......”

• May I take a message?

• How do you spell it?

• Can I leave a message?

• I’ll put you through

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Hello. Could I speak to Susan Malden, please?

......................., please. I'll see if she is in.

• Call back

• Hang up

• Hold on

• Pick up

Tags

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CCSS.RI.9-10.4

CCSS.RI.11-12.4

CCSS.RI.7.4

CCSS.RI.8.4

Claire: Hello, finance department.

Jennifer: Hello, can I speak to Adrian Hopwood, please?

Claire: I’m afraid he’s in a meeting at the moment. Can I help?

Jennifer: No, I need to talk to Mr Hopwood, I think. What time will he be out of the

meeting?

Claire: In about an hour. Can you call back later?

Jennifer: Okay, I’ll do that.

Claire: Or can I take a message?

Jennifer: Actually, would you mind? Could you tell him that Jennifer McAndrews

called and that I’m in the office all day if he could call me back.

Claire: Can I take your number, please?

Jennifer: Yes, it’s 5556872

Claire: 5556872. Okay, I’ll make sure he gets the message.

Jennifer: Thanks very much for your help, bye!

Claire: Goodbye!

Why isnot Mr Hopwood available?

• Because He is having lunch

• He is preparing some file at the moment

• He is in a meeting

• He is out at the moment

• He goes with his clients

Tags

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CCSS.RI.9-10.1

CCSS.RL.11-12.1

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^{Claire: Hello, finance department.}

^{Jennifer: Hello, can I speak to Adrian Hopwood, please?}

^{Claire: I’m afraid he’s in a meeting at the moment. Can I help?}

^{Jennifer: No, I need to talk to Mr Hopwood, I think. What time will he be out of the}

^meeting?

^{Claire: In about an hour. Can you call back later?}

^{Jennifer: Okay, I’ll do that.}

^{Claire: Or can I take a message?}

^{Jennifer: Actually, would you mind? Could you tell him that Jennifer McAndrews}

^{called and that I’m in the office all day if he could call me back.}

^{Claire: Can I take your number, please?}

^{Jennifer: Yes, it’s 5556872}

^{Claire: 5556872. Okay, I’ll make sure he gets the message.}

^{Jennifer: Thanks very much for your help, bye!}

^{Claire: Goodbye!}

What is Jennifer message for Mr. Adrian Hopwood?

• Arrange appointment

• Arrange a meeting

• Call back

• Call him

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CCSS.RI.9-10.1

CCSS.RL.11-12.1

CCSS.RL.8.1

CCSS.RL.9-10.1

Based on the picture above, which number shows message?

• 1

• 2

• 4

• 5

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CCSS.RI.9-10.7

CCSS.RL.11-12.7

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