Introduction to Front Office Services 1

Hotels can be divided into the following, EXCEPT?

• Commercial

• Resort

• Tourist

• Villager

2.Which is the following section NOT under Front Office Department?

• Cashiering

• Concierge

• Laundry

• Reception

Which one of the following is most important in a receptionist, to ensure good personal presentation?

• Clothes that are colorful

• Clothes that are neat and clean

• Fashionable jewelries

• Shoes that are fashionable

Who is the front office staff tasked to ensure quality service by making effective decisions in reservation policies and room assignments?

• Front Desk Supervisor

• Reservation

• Reservation Agent

• Front Office Manager

What is the rating system that classifies hotel based on its quality?

• Level Rating

• ISO

• Smart Rating

• Star Rating

In the Philippines, which government agency is tasked to regulate the star rating?

• DepEd

• DOA

• DOT

• DOTR

Which bedding type is about one-half the size of a standard king bed?

• Single Bed

• Double Bed

• Twin Bed

• Queen Size Bed

How many stars are given to hotels with 701 - 805 points?

• 1 star

• 2 stars

• 3 stars

• 4 stars

Which bed type is commonly provided in a deluxe room?

• Single Bed

• King Size Bed

• Twin Bed

• Queen Size Bed

Which of the following dimensions is NOT a criterion for the five-star grading system set by the agency for Hotel?

• Amenities

• Arrival and Departure Area

• Bedrooms

• Garden Area