Roles Clarify

Who is responsible for this role ?

......... must be able to set clear expectations and remove obstacles to creating the third place ​

• DMs

• SMs

• SSVs

• Baristas

Who is responsible for this role ?

.........must be able to model expected behaviors and support SMs problem solving efforts​

• DMs

• SMs

• SSVs

• Baristas

Who is responsible for this role ?

.........must be able to create a warm and inclusive environment where everyone is welcome​

• DMs

• SMs

• SSVs

• Baristas

Who is responsible for this role ?

......must be able to model behaviors and support baristas to maintain the third place​​

• DMs

• SMs

• SSVs

• Baristas

Who is responsible for this role ?

......Acknowledge safety concerns, problem solve and communicate next steps​

• DMs

• SMs

• SSVs

• Baristas

Who is responsible for this role ?

......identify and respectfully address unacceptable behaviors during each shift using the ACT model and interaction guidelines​

• DMs

• SMs

• SSVs

• Baristas

Who is responsible for this role ? (nhiều đáp án)

.........support partners based on circumstances and individual needs​

• DMs

• SMs

• SSVs

• Baristas

Who is responsible for this role ?

........ must be able to know what behavior is and is not acceptable in our stores

• DMs

• SMs

• SSVs

• Baristas

Who will you contact when you can not call to your SM when you have disruptive behaviors in the store ?

• OM

• DM

• Ops Services

• Customer Service

Who will you contact when you can not call to your DM when you have disruptive behaviors in the store ?

• OM

• DM

• Ops Services

• Customer Service