Communication & Assertiveness

Each of us should have the ability to _____ messages that accurately represent our ideas, beliefs, feelings, opinions, and reactions.

• see

• send

• verbal

• think about

This type of communication refers to the specific words that we use and our voice inflections (tone). Example speech or texting

• verbal

• nonverbal

• agressive

• passive

This type of communication refers to the body language and facial expressions. Example: hand gestures or facial expressions

• verbal

• nonerbal

• passive

• assertive

The Majority of our communication (60%-65%) is ...

• mute

• verbal

• agressive

• nonverbal

Which of the following is an essential sending skill?

• Listen carefully

• Know the 5 W's

• Think before you speak

• Be as specific as possible

When sending a message you want to send the same message verbally and ______________. Make sure what you say matches how you say it (your body language)

• verbally

• emotionally

• nonverbally

• specifically

There are verbal and nonverbal cues that indicate whether a person is listening or not. When we don't get both sets of cues, we are less likely to receive a _____ message.

• clear

• specific

• good

• simple

Check off ALL nonverbal skills that demonstrate active listening

• faces speaker

• smiles

• expression of interest

• no eye contact

Check off ALL verbal skills that demonstrate active listening

• Saying things like "yes", "uh-huh" or "I see"

• laughs at the wrong time

• does not interrupt

• interrupts

Effective communication involves __________.

• feedback

• talking

• listening

• emotion