Handle Housekeeping Requests

It is agreed that the guest will conduct him/ herself in a respectable manner and will not cause any nuisance or annoyance within the hotel premise.

• Damage to Property

• Government rules and regulations and application of laws

• Photographs and Video's

• Management's Rights

Guest are requested to observe, abide by confirm to and be bound by all applicable acts and laws and Government rules and regulations in force from time to time.

• Relation between Management and Guest

• Departure

• Hazardous Goods

• Government rules and regulations and application of laws

The following are three types of knowledge a room attendant must know except for?

• Perform manual handling safely and efficiently

• Attain different attributes of a housekeeper

• Obtain an agreement from the guest as much as possible, but when you cannot agree on a timeline, deliver the item or service as soon as possible.

• Perform cleaning duties in a thorough and efficient manner

The behaviors and tactics a person uses to interact with others effectively.

• INTERPERSONAL SKILL

• INTRAPERSONAL SKILL

Check all examples of interpersonal skill.

• Patient

• Good listening skill

• Responsible

• Cooperation

• Assertiveness

Check all the example of intrapersonal skills.

• Punctual

• Honest

• Self-esteem

• Good communication skill

• Good listening skill

On a daily basis, what is the last activity of a housekeeper?

• Maintain storage areas and trolleys

• Provide information to guests

• Close shift

• Enter a room

Identify the housekeeping procedure shown in the picture.

• Cleaning a bathroom

• Cleaning a window

• Making up a bed

• Entering a room

They assist the businesses they work for, including setting appointments, filing, record keeping, and other office tasks.

• House attendant

• Security Pesrsonnel

• Receptionists

• Mini bar attendants

Their responsibilities include restocking supplies, delivering items to guests' rooms, and moving your cart of cleaning supplies and equipment from room to room in the hotel.

• Maintenance

• Housekeeper

• Security

• Manager