Operational Functions 1

Operational Functions 1

Professional Development

15 Qs

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Operational Functions 1

Operational Functions 1

Assessment

Quiz

Professional Development

Professional Development

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Created by

Jebzabel Hernandez

Used 3+ times

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15 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Controlled substances are categorized by:

schedules

classes

groups

listings

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Since your day is filled with interpersonal contacts, it is necessary to:

be well groomed

be prepared to handle emergencies

be understanding

all of the choices

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which would be examples of computer hardware?

printers

disk drivers

monitors and screens

all of the choices

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The first way to communicate courtesy to the telephone caller is to:

put the on hold

answer promptly, identify yourself, and ask how you may help them

excuse yourself if you must put the person on hold

none of the choices

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When one encounters a baffling term you should:

try to pronounce it

ask a co-worker

consult a dictionary

write it down several times

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

On most pushbutton phones a steady light indicates that the line:

is on hold

is clear

has an incoming call ringing

is in use

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When speaking on the phone the best way to promote a feeling of friendliness:

enunciate each word and be abrupt

speak quickly to save on time

use slang words to be friendly

smile to reflect a "voice with a smile"

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