Customer Service Quality Quiz
Authored by Abdelrahman Hesham
Other
Professional Development
Used 3+ times
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7 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
يقوم العملاء بتقييم عملك بناءً على 5 مقاييس
True-صح
False-خطأ
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Reliability هى
معرفة وكفاءة الموظفين لتطبيق خبراتهم لبث الثقة والاطمئنان.
True-صح
False-خطأ
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
لبناء قاعده من الثقه مع العميل يجب ان تكون الشركه صادقه
True-صح
False-خطأ
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
عدم تلبية احتياجات العميل وتوقعاته يساعد الشركه على بناء الثقه مع العميل .
True-صح
False-خطأ
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
محاولة تذكر مناسبات العميل الخاصة يساعد الشركة فى بناء قاعدة من الثقه مع العميل
True-صح
False-خطأ
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
معرفة كل شئ عن عملك لايساعدك فى إبهار العميل
True-صح
False-خطأ
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
يجب شكر العملاء عندما تسنح لنا الفرصه
True-صح
False-خطأ
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