Business Management II 1.03 Review

Business Management II 1.03 Review

11th - 12th Grade

20 Qs

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Business Management II 1.03 Review

Business Management II 1.03 Review

Assessment

Quiz

Business, Education

11th - 12th Grade

Medium

Created by

Samuel Baez

Used 75+ times

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20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A product that is useful and performs its job well demonstrates which of the following components of quality:

Value

Excellence.

Conformance to specifications

Customer satisfaction

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Dan likes his eye doctor because she is caring and shows concern for him as an individual patient. This illustrates which important characteristic of quality service providers?

Empathy.

Reliability

Tangibles

Serviceability

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a factor that keeps quality at the forefront of the modern business world:

Weather patterns

Consumer pressure.

Outdated technology

Currency fluctuations

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a true statement regarding quality management and the environment:

Organizations should regard environmental issues above customer satisfaction

Creating quality products is usually harmful to the environment

Environmental issues have little to no impact on quality management

Quality-management plans should create environmentally sustainable processes and products.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a potential benefit of implementing quality management:

Unchanging organizational vision

Increased costs

Increased consistency.

Lower taxes

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Quality management must begin at which level of a company?

Leadership.

Contractors

Individual/Job

Departmental

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A proofreader making sure every word in a document is spelled correctly is an example of quality management at which of the following levels:

Executive

Managerial

Job/Performance.

Departmental

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