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Telephone Etiquette Quiz
Quiz
•
Other
•
Professional Development
•
Easy
Abdelrahman Hesham
Used 2+ times
FREE Resource
12 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
ذوقيات التعامل من خلال الهاتف هي الطريقة التي تستخدم بها الذوقيات لتمثيل نفسك وعملك للعملاء عبر الاتصال الهاتفي
True-صح
False-خطأ
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
........ أنواع المكالمات
مكالمات دولية
مكالمات محلية
ولا حاجة من دول
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
تبدأ المكالمة الواردة بالتحية وتنتهى بالإغلاق
True-صح
False-خطأ
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
تبدأ المكالمة الصادرة بالتحية وتنتهى بالإغلاق
True-صح
False-خطأ
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
لا يجب التركيز مع المتصل خلال المكالمة
True-صح
False-خطأ
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
يجب ان يقوم ممثل خدمة العملاء بالضحك عند بدلية المكالمة
True-صح
False-خطأ
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
يجب ان يقوم ممثل خدمة العملاء بإستإذان العميل قبل ان يقوم بوضعه على الإنتظار
True-صح
False-خطأ
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