Usage Related Information

Usage Related Information

Professional Development

8 Qs

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Usage Related Information

Usage Related Information

Assessment

Quiz

Other

Professional Development

Practice Problem

Medium

Created by

Sahara Bano

Used 2+ times

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8 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Agent will guide positive charges of two services in usage call.

Yes

No

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If agent will deactivate all active services more than one then respective isms will be sent.

Yes

No

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In all usage related call 6611 self service will be guided.

True

False

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In usage related calls agent will select ________ days filter

20

30

15

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In usage related calls "usage related - VAS/ Data VAS information" workcode will not be punched.

True

False

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In usage related calls 24 hours deactivation cycle guiding is not mandatory.

No

Yes

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In usage related calls it is not mandatory to ask whether customer is aware about service or not.

No

Yes

8.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

TAT for deactivation of service from portal is:

2 Hours

48 Hours

15 Mins

1 Hours