Usage Related Information

Agent will guide positive charges of two services in usage call.

• Yes

• No

If agent will deactivate all active services more than one then respective isms will be sent.

• Yes

• No

In all usage related call 6611 self service will be guided.

• True

• False

In usage related calls agent will select ________ days filter

• 20

• 30

• 15

In usage related calls "usage related - VAS/ Data VAS information" workcode will not be punched.

• True

• False

In usage related calls 24 hours deactivation cycle guiding is not mandatory.

• No

• Yes

In usage related calls it is not mandatory to ask whether customer is aware about service or not.

• No

• Yes

TAT for deactivation of service from portal is:

• 2 Hours

• 48 Hours

• 15 Mins

• 1 Hours