COD Shipment

How to take Proof of Delivery for COD?

• Dispatcher can snap the COD parcel and receiver face when customer pay by cash

• Dispatcher can snap the COD parcel, identify location and cash when customer pay by cash

• Dispatcher can snap the COD parcel and APP when customer pay by e-wallet

• Dispatcher can snap the COD parcel and bank in transaction receipt when customer pay by e-wallet

How to avoid forced collection?

• Frontliner perform scanning of the COD parcel every 4 days

• Network proxy sign the COD parcel if the receiver rejects the COD parcel

• Frontliner perform return registration before 7 days

• Frontliner paste the Lazada Return Label for all the COD parcel to prevent force collection

What is the time frame for frontliner to register COD cash payment?

• Admin must perform cash payment registration in the next day before 12pm

• Dispatcher take back the COD amount to home and register COD cash payment in the same day

• Admin perform return register cash payment after breakfast

• Admin must perform cash payment registration in the same day before 8pm

Choose the TRUE statement.

• i and iii

• ii and iii

• i and ii

• iii and iv

What is the maximum COD value for COD service?

• RM1000

• RM2000

• RM5000

• RM10,000

What type of payment method are available in COD service?

• PP-Cash & E-Wallet

• Pay pal

• CC-Cash

• All of the above

What is the requirement to place COD parcel at CDC?

• Just place it in the basket like normal parcel

• Parcels must be placed under CCTV supervision

• Need to sorted keep eye on the parcel

• None of the above

When start to count force collection EXCEPT?

• Destination gateway perform arrival / departure scan: T+1

• CDC/LDC perform arrival scan: T+1

• Dispatcher perform delivery scan: T+1

• Return confirmation by sender DP before T+6

Choose the FALSE statement for COD return condition.

• Do not allow return the parcel with green sticker

• Return the parcel at day 5 and return confirmation at day 6, so there will no FC

• When unsuccessful delivery in a first day, dispatcher can direct return the parcel

• Do not allow return the parcel that has trigger force collection

When the COD parcel being forced collection, frontliner must perform return register to sender region.

• Yes

• No