PROCESOS
Authored by PAULA SASTOQUE
Other
12th Grade
Used 19+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Modelo que permite describir el desarrollo de las actividades relacionadas a la organización empresarial.
La normatividad de la empresa.
La cadena de valor.
La matriz de registro.
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Cada proceso esta clasificado por:
Peticiones, Quejas y Solicitudes.
Peticiones, Solicitudes y Reclamos.
Peticiones, Quejas y Recursos.
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Es el proceso que se lleva a cabo cuando se hace la solicitud de un servicio nuevo
Venta e instalación del servicio.
No inherentes.
Preventa, venta e instalación del servicio.
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
El proceso se lleva acabo cuando el cliente incurre en impago de los importes presentados en la factura.
Cobro.
Recaudo.
Cobro de Facturas.
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
¿A que filial pertenece Tumaco?
Gas Natural Del Oriente S.A ESP.
Gas Natural del Cesar S.A ESP.
Ninguna de las anteriores.
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Instancia que regula y establece las tarifas del servicio publico domiciliario de energía y gas.
Superintendencia de servicios públicos domiciliarios.
CREG
Superintendencia financiera de Colombia.
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
El contrato se puede finalizar por ___________ del inmueble en el cual se prestaba el servicio.
Demolición.
Remodelación.
Cambio de titular.
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