Effective Communication

What is Communication?

• The way we move

• Letters

• Talking

• Way of getting and giving information

Types of communication (the way we communicate) includes..

Non-verbal communication 53% of communication. What percentage of communication happens through reading/writing words?

• 7%

• 20%

• 32%

• 47%

How can I show I'm actively listening to a friend's conversation?

• Say 'I have something exciting to tell you"

• Keeping eye contact while thinking about what I'm doing this evening

• Remembering what they said and asking them about it

• Answering my phone

Identify the form of non-verbal communication

• gesture

• body language

• facial expressions

• tone of voice

identify the form of non-verbal communication

• gesture

• body language

• facial expression

• Tone of voice

Communication in Health and Social care is important because...

• it is part of the job.

• people like to talk.

• to give information and find out about needs, likes and dislikes.

• to tell children or elderly all about myself.