Junior Bellwork 27.09.21

What are traits of a successful customer service specialist? (Select all that apply)

• Positive Attitude

• Enthusiasm

• Persistence

• Motivation

• Intellectual Competence

What are personal rules for success in customer service? (Select all that apply)

• Positive Attitude

• Presence

• Aspire to Learn

• Motivation

• Intellectual Competence

Which function of customer support is the first line of customer service?

• General Customer Support

• Technical Support

• Follow-Up

• Documentation

Which function of customer support is responsible for fixing more complicated issues?

• General Customer Support

• Technical Support

• Follow-Up

• Documentation

Which function of customer support is determines how successful the customer service has been?

• General Customer Support

• Technical Support

• Follow-Up

• Documentation

What is the first step of a working feedback system?

• Gathering Information

• Documenting Information

• Analyzing and Acting on Information

• Technical Support

What is the second step of a working feedback system?

• Gathering Information

• Documenting Information

• Analyzing and Acting on Information

• Technical Support

Tags

NGSS.MS-ETS1-3

What is the third step of a working feedback system?

• Gathering Information

• Documenting Information

• Analyzing and Acting on Information

• Technical Support

Which of the following are voltage sources? (Select all that apply)

• Chemical

• Light

• Heat

• Pressure

• Mechanical

Which voltage source would a geothermal plant be considered?

• Chemical

• Light

• Heat

• Friction

• Magnetism