Quality management - 1

Establishing a method for collecting and obtaining information about the quality level is carried out on stages:

• exploitation or consumption of products;

• production;

• marketing and market research;

• design and product development

Improving quality is:

• is a component of quality management, focused on increasing the ability to perform quality requirements

• component of quality management, focuses on setting goals in quality and on defining the operational processes and the appropriate resources required for achievement of such goals;

• The component of quality management focuses on building confidence that quality requirements will be met

Quality management is:

• is a coordinated activity that consists in directing and controlling the organization regarding quality;

• general intentions and direction of the organization related to quality, officially formulated by the supreme management to which the person or group of persons belongs direct and control the activities of the organization at the highest level;

• component of quality management, focuses on establishing quality schemes and on defining operational processes and related resources, necessary days achieving such goals

Quality management system is:

• a conceptual model of interconnected activities affecting quality at different stages of the life cycle of products or services;

• a set of interconnected elements that direct and control activities organization on quality;

• the only process that consists of a combination of coordinated and controlled activities with start and end dates;

• component of quality management, focuses on setting goals in quality and on defining the operational processes and the appropriate resources required for achieving such goals

Quality planning is:

• coordinated activity, which is to direct and control the organization on quality;

• general intentions and direction of the organization related on quality, officially formulated by the supreme management to which the person or group of persons belongs direct and control the activities of the organization at the highest level;

• is a component of quality management, focused on setting goals in the field of quality and on defining the operational processes and the appropriate resources required for to achieve such goals

The economic factors that affect the quality of the goods are:

• division of labor, specialization, forms of organization of production processes, rhythm production, forms and methods of control, the order of presentation and delivery of products, forms and methods of transportation, storage, operation (use),maintenance, repair, etc.;

• price, cost, form and level of wages, level of expenses for technical service and repair, the degree of productivity increase of social labor, etc.;

• professional training of a person, its physiological and psychological peculiarities

The principle of "customer orientation" means:

• study of demand in order to understand a consumer's needs and expectations of goods, prices, supplies, etc.;

• taking into account all participants of the agreements - owners, consumers, staff organization, suppliers, society;

• orientation towards value creation for consumers;

• constant increase of productivity and efficiency of all processes

The quality loop is:

• the only process that consists of a combination of coordinated and controlled activities with start and end dates;

• a set of interrelated elements that direct and control activities quality assurance organizations;

• is a conceptual model of interconnected activities affecting quality at different stages of the life cycle of products or services

• component of quality management, focuses on setting goals in quality and on defining the operational processes and the appropriate resources required for achievement of such goals;

When creating quality systems in an enterprise, there are stages:

• planning;

• studying the experience of world organizations;

• informational meeting, definition of functions and tasks of quality systems;

• development of normative documentation

The quality management mechanism consists of:

• compliance with quality requirements;

• the development of quantitative methods of improving the quality of products to save on material, energy and labor resources;

• study of the nature and volume of needs, technical, economic and organizational opportunities of a particular enterprise, industry, economy of the country as a whole, establishment of planned tasks for product quality;

• study of the factors of improvement of quality