Communication with Patients

What is non-verbal communication

• communicating with someone by using gestures

• Getting messages across with facial expressions

• Using your body language to convey something to someone else

• All of the above

Is the one decodes the message.

• Sender

• Receiver

• Encoder

• Talker

Is the one who delivers the message.

• Sender

• Receiver

• Decoder

• Listener

It is an element of communication that indicates if the receiver understood the meaning of the sender's message.

• Referent

• Feedback

• Message

• Channel

Is the ability to understand and accept another person's reality, accurately perceive feelings, and communicate this understanding to the other.

• Sympathy

• Empathy

• Affect

• Hope

Open questions encourage a patient to explain symptoms in his or her own way.

• True

• False

The medical assistant uses both touch and words to guide a patient who is totally blind.

• True

• False

Which of the following elements of communication refers to the factors that affect the flow of communication?

• Barrier

• Context

• Feedback

• Speaker

Which of the following types of communication refers to an interaction in which words are used to relay a message?

• Informal

• Formal

• Non-verbal

• Verbal

Which of the following is/are considered noise, a barrier to communication?

• Pain

• Anxiety

• Cultural differences

• Open-ended questions