Accommodation Lesson 4

Which department is responsible for cleaning the rooms in a hotel

• Maintenance

• Food and beverage

• Events

• Housekeeping

Which role below is the Human Resources team responsible for?

• Rotas

• Recruitment

• Advertising

• Marketing

What is the role of the Marketing department?

• To recruit staff

• To plan the restaurant menu

• To identify, satisfy and retain customers

• To take bookings

Which role is NOT performed by the finance team?

• Making payments

• Budgeting

• Payroll

• Managing complaints

What is a disadvantage of being part of a franchise

• Increased bookings

• Brand loyalty

• Lack of control

• Proven business model

What is an advantage of independent ownership of a hotel?

• Free to make all decisions

• Lack of control

• Takes time to build a reputation

• Paying royalties to franchise company

Which is not a key feature of a managed hotel?

• Privately owned, but the managing hotel takes over the day-to-day operations

• An existing privately owned hotel partners with a recognized brand name or smaller, more experienced hotel

• The managing hotel charges royalties based on total revenues

• The managing hotel keeps 100% of profits

Which is NOT an example of a franchised hotel

• The Bedford Lodge

• Travelodge

• Marriott

• Hilton Hotels

Which hotel department is responsible for room reservations?

• Accounts

• Kitchen

• Food and Beverage

• Front office

Which type of contract is a permanent, fixed term or temporary contract which is paid a fixed amount every month.

• Zero-hour contracts

• Hourly paid

• Salaried staff

• Seasonal