RES - Exam Revision II

RES - Exam Revision II

Professional Development

30 Qs

quiz-placeholder

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RES - Exam Revision II

RES - Exam Revision II

Assessment

Quiz

Professional Development

Professional Development

Medium

Created by

Linda Maida Koh

Used 8+ times

FREE Resource

30 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

The moment salespeople see a customer, they must smile and

walk away.

stand upright.

make eye contact.

introduce themselves.

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which one of the following is an element of good greeting?

Immediate recognition.

Say “May I help you?”

Look away from customer.

Make greeting short and sincere.

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

An example of a need is

bungalow.

laptop.

smartphone.

water.

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

When salespeople want to influence customers to their way of thinking, they usually ask questions that are

direct.

hard.

leading.

probing.

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

One way for retailers to present and promote their products is through

displays.

browsers.

customisation.

manufacturers.

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

One key element of the marketing mix is

Production.

Persuasion.

Preparation.

Physical distribution.

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

When a retailer focuses constantly on customers’ needs, it is said that the retailer is practising

selling concept.

marketing concept.

excellent customer service.

corporate social responsibility.

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