RES - Exam Revision II

Quiz
•
Professional Development
•
Professional Development
•
Medium
Linda Maida Koh
Used 8+ times
FREE Resource
30 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
The moment salespeople see a customer, they must smile and
walk away.
stand upright.
make eye contact.
introduce themselves.
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which one of the following is an element of good greeting?
Immediate recognition.
Say “May I help you?”
Look away from customer.
Make greeting short and sincere.
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
An example of a need is
bungalow.
laptop.
smartphone.
water.
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
When salespeople want to influence customers to their way of thinking, they usually ask questions that are
direct.
hard.
leading.
probing.
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
One way for retailers to present and promote their products is through
displays.
browsers.
customisation.
manufacturers.
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
One key element of the marketing mix is
Production.
Persuasion.
Preparation.
Physical distribution.
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
When a retailer focuses constantly on customers’ needs, it is said that the retailer is practising
selling concept.
marketing concept.
excellent customer service.
corporate social responsibility.
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