WRS Skills 1-5

1) An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This is an example of:

• creativity and innovation.

• teamwork.

• work ethic.

• critical thinking and problem solving.

2) Which is the best example of "demonstrating creativity and innovation"?

• Evaluating potential solutions and resources

• Displaying a disciplined work ethic

• Prioritizing your job tasks on a daily basis

• Developing and/or improving products, services, or processes

3) You have researched the history of a product development and are about to propose providing an additional service to your customers that should create return business and customer loyalty. This proposal is an example of:

• work ethic and adaptability.

• customer service.

• creativity and innovation.

• integrity and resolve.

4) Eli proposed a plan to expand his business while cutting costs. This is an example of:

• professionalism.

• big-picture thinking.

• dependability.

• creativity.

5) Jasmine created an interactive department calendar, using an app to track attendance. Essentially she demonstrated:

• creativity.

• efficiency.

• professionalism.

• big-picture thinking.

6) Shawnee submitted new procedures to her supervisor on how to improve sales and service, based on a new model she learned about during a professional development conference. These new procedures represent a(n):

• negotiation

• innovation

• collaboration

• initiative

7) An example of demonstrating creativity and innovation at work is to:

• arrive to work on time each day.

• follow work protocol as stated by the employee policies.

• learn to do your job more efficiently.

• have a positive relationship with your manager.

8) The ability to find and allocate available resources to improve a product or service is an example of:

• critical thinking.

• Information security.

• career management.

• innovation.

9) During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to

• ignore requests that are outside of your job description.

• research how competitors have done it.

• ask your coworkers what they would do.

• consult the employee handbook.

10) Which of the following statements best resembles the creative process?

• Find a disruption and imitate it.

• Find a repeating pattern.

• Focus on a single idea and repeat it.

• Find a pattern and disrupt it.