Customer Service Practitioner EPA

Customer Service Practitioner EPA

10th Grade

10 Qs

quiz-placeholder

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Customer Service Practitioner EPA

Customer Service Practitioner EPA

Assessment

Quiz

Business, Professional Development, Education

10th Grade

Practice Problem

Easy

Created by

Gary Cole

Used 1+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You can not apply for end point assessment until you have been on programme for

6 months

12 months

15 months

18 months

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The highest percentage of marks given in end point assessment is from...

The observation

The professional discussion

The showcase

The gateway meeting

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A current Covid 19 exception is that

No assessments will be carried out

A relative can carry out the observation

The lecturer can carry out the observation

Someone who works with the apprentice can carry out the observation

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The showcase is made up from...

Portfolio evidence demonstrating at least minimum requirements of the standards

Portfolio evidence which is anecdotal and not relevant

Pictures of the apprentice at work

Examples of questions the apprentice has about the standards

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The EPA demonstrates

The apprentice can just about cope with the job

The apprentice can talk to the assessor

Professional competence

Professional knowledge

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Is being open to feedback important?

Feedback should be ignored

It shows that you are mature enough to learn and improve from advice given

It shows that you need others to judge you

It shows you are weak and care about the opinions of others

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How should you start your presentation?

Give context - who you are and where you work

Give background - what school you went to and the names of any pets

Give personal details such as bank account passwords

Give a bribe

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