Chapter 3 Vocabulary Review II

A ________ earns the respect and cooperation of employees to effectively accomplish the goals of an organization.

• manager

• CEO

• supervisor

• leader

The ability to influence individuals and groups to cooperatively achieve common goals is called

• expert power

• leadership

• reward power

• identity power

Human relations refers to how well people get along with each other when they are working together.

• True

• False

The ability to control behavior is

• leadership

• motivation

• power

This type of power comes from the position a manager holds in the organization.

• position power

• reward power

• expert power

• identity power

This type of power is based on the ability to control rewards and punishments

• position power

• reward power

• expert power

• identity power

This type of power is given to people because of their superior knowledge about their work.

• position power

• reward power

• expert power

• identity power

This type of power is given to people because others identify with and want to be accepted by them.

• position power

• reward power

• expert power

• identity power

__________ involves an awareness of your attitudes and opinions, your leadership style, and your relationships with other people.

• integrity

• self-reliance

• self-understanding

• motivation

Skills that can be learned and are related to how to do a specific job are called

• hard skills

• soft skills