HEM Chapter 2

It is a good practice to pressure your customers in order to increase sales.

• True

• False

Which of the following items are part of a Sales Kit:

• Fact Sheet providing overview of Hotel Information

• Information sheet on Hotel's function room layout and capacity

• Name card of Sales Representative

• All of the Above

Getting Front Office Department to cut the keycards to the showroom should be done _______________________

• Before Guests' Arrival

• Upon Guests' Arrival

• Upon Guests' Departure

• None of the Above

It is a good practice for the Keycards to the showroom be cut for the entire working day.

• True

• False

It is a good practice to ensure that the showroom is blocked as OO/OS on the Property Management System.

• True

• False

Which of the following is not a Technique of Salesmanship?

• Believe in your product

• Know your product

• Sales Pitch

• Talking bad about competitor products

Which of the following are not factors to observe during oral presentation?

• Eye Contact

• Physical Contact

• Expressive Body Language

• Speech Delivery - Volume, Speed, Tone, Pronunciation

Which of the following is not a way to reduce presentation anxiety?

• Know your subject

• Don't try to be perfect

• Bite your nails

• Visualize your success