INDUCCION A VOICENTER
1st - 12th Grade
•19 Qs
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INDUCCION A VOICENTER
Quiz
•
Professional Development
•
1st - 12th Grade
•
Medium
Desarrollo Voicenter
Used 205+ times
FREE Resource
19 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
En que año inició Voicenter?
2004
2007
2005
2010
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Qué es la Inducción?
Darles la bienvenida a los colaboradores desde GGP
Entrevista para las áreas disponibles
Conocer los productos de claro
Lineamientos de calidad
3.
OPEN ENDED QUESTION
2 mins • 1 pt
¿Qué es un contact center?
Evaluate responses using AI:
OFF
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
La estructura societaria de Voicenter es:
50% local 50% internacional
100% local
100% internacional
Grupo de inversionistas extranjeros
5.
OPEN ENDED QUESTION
3 mins • 1 pt
¿Qué es el CAC? y que se puede realizar ahí?
Evaluate responses using AI:
OFF
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Qué es la ISO 9001?
Base del sistema de gestión de calidad internacional
Certificado nacional de call center
Norma que regula las leyes del trabajador
Reglamento interno de Voicenter
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Cuál es la misión de Voicenter?
Brindar soluciones de gestión
de negocios rentables.
Ser la mejor empresa de latinoamérica
Vender productos tecnológicos a bajo costo
Participar de congresos internacionales de call center
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