On call Schedule

DON'T say that the center is closed

DO say ''....''.

The first thing we need to do is...

• To page the ticket

• to check center´s hours

• to send an email to the technician and after hours

Use the ...... tab to schedule (Quick Base)

Look at the screenshot. Is the department number and call type selected? what does it mean HVAC or Pluming service?

Evaluate responses using AI:

OFF

To page the ticket we use....

• The Dispatch board

• the Customer inquiry

• Quick base

• Our Email

You can schedule On call tickets up to ......pm

We only schedule On-call schedule when the center is....

• Open

• Closed

• On Sundays