Quality management - Модуль 1

When creating quality systems in an enterprise, there are stages:

• planning;

• informational meeting, definition of functions and tasks of quality systems;

• studying the experience of world organizations;

• development of normative documentation

The system of defective work is based on:

• the responsibility of each employee for quality indicators;

• the responsibility of employees for quantitative indicators of quality;

• responsibility for violating labor regulations

The system of defect-free production of products is based on the principles:

• quantitative assessment of labor and responsibility for mistakes made in work;

• integrated assessment of labor

• qualitative assessment of labor and responsibility for compliance with the technological

The quality management mechanism consists of:

• study of the nature and volume of needs, technical, economic and organizational opportunities of a particular enterprise, industry, economy of the country as a whole, establishment of planned tasks for product quality;

• study of the factors of improvement of quality

• compliance with quality requirements;

The principle of "leadership role" implies:

• taking into account all participants of the agreements - owners, consumers, personnel organization, suppliers, society;

• study of demand in order to fully understand the needs and expectations of the consumer regarding goods, prices, supplies, etc.;

• orientation towards value creation for consumers;

• constant increase of productivity and efficiency of all processes

The principle of "employee engagement" includes:

• taking into account all participants of the agreements - owners, consumers, staff organization, suppliers, society; studying demand in order to fully understand the needs and expectations of the consumer relative goods;

• constant increase of productivity and efficiency of all processes

• orientation to create value for consumers;

The economic factors that affect the quality of the goods are:

• division of labor, specialization, forms of organization of production processes, rhythm production, forms and methods of control, the order of presentation and delivery of products, forms and methods of transportation, storage, operation (use),maintenance, repair, etc.;

• design, circuit diagram of the serial communication elements, system of reservation, circuit solution, technology of manufacturing, means of technical inspection and repair, technical level of the phase of design, manufacturing, operation, etc.;

• price, cost, form and level of wages, level of expenses for technical service and repair, the degree of productivity increase of social labor, etc.;

The organizational factors affecting the quality of goods include:

• design, circuit diagram of the serial communication elements, system of reservation, circuit solution, manufacturing technology, maintenance and repair tools, technical level of the base of design, manufacturing, operation, etc.;

• division of labor, specialization, forms of organization of production processes, rhythm production, forms and methods of control, the order of presentation and delivery of products, forms and methods of transportation, storage, operation (use), maintenance, repair, etc.;

• price, cost, form and level of salary, level of expenses for technical maintenance and repair, the degree of productivity increase of social labor, etc .;

The principle of the system approach includes:

• constant increase of productivity and efficiency of all processes;

• orientation towards value creation for consumers;

• determination of the system by establishing processes that affect the given goals;

Improving quality is:

• is a component of quality management, focused on increasing the ability to perform quality requirements;

• component of quality management, focuses on setting goals in quality and on defining the operational processes and the appropriate resources required for achievement of such goals;

• The component of quality management focuses on building confidence that quality requirements will be met