Pre Ticketing Process Quiz - Wz Team

Which portal needs to be accessed for CRM related issues?

• OYOSeek

• OYOdesk

What is the username to login to OYOseek?

• Employee id

• Personal email id

• Oyoemail id

Under which ticket category will you raise a concern pertaining to Keka if you are unable to access the application?

• HR Connect > Access issue on Application

• HR> Access Issue on Application

• VM OPS > Keka

Is it mandatory to enter your mobile number in OYOseek portal?

• Yes

• No

• Maybe

In oyoseek is it mandatory to enter the Ticket sub sub category?

• Yes

• No

• Maybe

Tickets raised post _______ hours on OYOdesk for attendance issue will not be entertained.

• 24 Hrs

• 36 Hrs

• 48 Hrs

What is the TAT for the response on any ticket raised on OYOdesk/OYOseek?

• 24Hrs

• 36Hrs

• 48Hrs

In case you have forgotten the password to your email id, where can you raise the ticket?

• seek.oyorooms.com

• oyoseek.oyorooms.com

• weddingz.oyorooms.com

• weddingz.oyodesk.com

In case you want to change your official mobile number, where will you raise the ticket?

• seek.oyorooms.com

• oyoseek.oyorooms.com

• weddingz.oyorooms.com

• weddingz.oyodesk.com

Who is the SPOC (Single point of contact)for the VM support desk?

• Nisha Pawaskar

• Sohini Roy

• Rakesh Pawar

• Shuli Dey