IT Consulting 2 - Business process improvement

What is Business/IT alignment?

• The process of improving the organisational performance

• The process of devising a new business strategy

• Acquisition of new IT infrastructure

• The process in which an organisation uses IT to achieve business objectives

Which framework(s) can be used for Business/IT alignment?

• ITIL

• TOGAF

• PRINCE2

• Zachman's EA framework

What is the purpose of the IGOE model?

• To define the requirements of a prospective technology solution

• To understand the dynamics of a business process

• To define the scope of a process including the types of problems one might face

• To create a nice diagram

What is BPMN?

• A programming language

• A framework for Enterprise Architecture

• A standard for business process modelling

• A project management approach

Business Process Re-engineering (BPR) means making small everyday changes to business processes.

• Yes, this is correct

• No, this is wrong

What are the characteristics of Kaizen?

• A low risk and inexpensive approach

• Continuous improvement

• Small, daily changes

• Employees are actively involved and engaged with the company and its development

What is 'sigma' in the Six Sigma approach?

• Just a letter from the Greek alphabet

• Standard deviation

• The name of the author of this method

• The name of the place where this method was first implemented

How many types of waste are considered by the Lean approach?

• 5

• 6

• 8

• 10