Selling Vocab II

1. Products and services offered at a large discount are generally a(n) . . . . . . . . . . . . .

• a) sale

• b) bargain

• c) offer

2. Goods are kept in our . . . . . . . . . . . . until ready for delivery.

• a) stock

• b) storage

• c) warehouse

3. Goods will be . . . . . . . . . . . . within 24 hours of your order.

• a) dispatched

• b) purchased

• c) exchanged

4. In order to get a full . . . . . . . . . . . . , customers must send

back goods in the original packaging.

• a) discount

• b) refund

• c) return

5. We ask consumers who are not fully satisfied to . . . . . . . . . . . . goods within seven days.

• a) discount

• b) refund

• c) return

6. The time when you can change your mind and cancel an order......

• cooling-off period

• interest-free credit

• credit card details

7. A promise to return your money if you are not happy

• method of payment

• money-back guarantee

• interest-free credit

8. Method for customers to obtain a discount on future purchases from the same organization

• after-sales service

• loyalty-card scheme

• credit card details

9. ------is phoning or visiting someone you haven't had contact with before to convince them to buy something or do something

• Telesales

• B2B

• Cold calling

• B2G

10. -----, combining traditional retail outlets with online operations, rather than pure online operations.

• old economy

• pure e-tailing

• bricks and mortar

• clicks and mortar