Auto Upkeep Ch 4

ASE technicians are certified by __________.

• OSHA (Occupational Safety and Health Administration)

• Insurance Institute for Highway Safety

• National Institute for Automotive Service Excellence

• NEA (National Education Association)

This type of repair facility is commonly started by a technician that wants to run his or her

own business.

• independent repair facility

• dealership repair facility

• Better Business Bureau approved facility

• chain service center

AAA Approved Auto Repair facilities provide additional warranties to repairs. How long

does the warranty last on the repair?

• 10 years/100,000 miles

• 7 years/70,000 miles

• 3 years/36,000 miles

• 1 year/12,000 miles

It is critical to find a service facility that is honest and reliable. This is referred to as

______________.

• business ethics

• business support

• business profits

• business relationships

Technicians that become certified in several areas can become a/an ___________ Technician.

• Apprentice

• Certified

• Highly Qualified

• Master

What summarizes the work that was completed on a vehicle?

• estimate

• repair order

• Visa receipt

• towing receipt

What would be a reasonable cost for a serpentine belt and replacement (parts and labor)?

• $7.50

• $75.00

• $750.00

• $7500.00

This type of repair facility can sometimes save you money due to the volume of business that

they complete in one specific area.

• independent repair facility

• AAA approved auto repair facility

• Better Business Bureau approved facility

• specialized repair facility

New car warranties are handled through _________________.

• independent repair facilities

• dealerships

• Better Business Bureau approved facilities

• specialized repair facilities

When first writing up a repair order, the service writer should clearly write down your

____________.

• concerns

• cause

• correction

• repairs