Level 2 revision (H&S, legislation and client care)

"Explain to me you current daily skin care routine?"

is an example of what?

• Open ended question

• Closed question

• Rude question

"Do you smoke?"

Is am example of what?

• Open ended question

• Closed question

Verbal questioning consists of ?

• Questioning

• Tone of voice

• Language used

• Body Language

Non-verbal communication consists of?

• listening techniques

• Tone of vioce

• Facial expression

• Body language

Marketing techniques used could be?

• Magazines

• Books

• Social media

• Shop window

What do you need to provide your clients at the end of the treatment?

• Correct aftercare and home advice

• A sugary drink

• Correct aftercare

• contraindication advice

What does the picture above portray?

• Negative, uninterested body language

• Positive, sensible body language

• Scared, vulnerable body language

What is the above picture portraying?

• Positive, open body language

• Negative, uninterested body language

• scared, vulnerable body language

What is a contra-action?

• An adverse reaction that occurs after a treatment is performed

• Something that would prevent a treatment

• Something that would restrict a treatment

Confidential information should only be made available to whom consent has been given.

This caption belong to what act?

• Data Protection Act 1998/GDPR

• Health and Safety at Work Act 1974

• Sales and Supply of Goods Act 1994

• Consumer Protection Regulations 2000