ITSD Weekly Exam _ 19OCT2021

1. If a user calls with a bayanati issue, we log a ticket for him/her in BMC.

• True

• False

2. Admin access to a server is raised through the portal.

• True

• False

We have a new vendor from Etisalat , what is the support group in BMC?

• Menulogistics

• SPHERE support group

• Etisalat support group

If outlook is slow in searching emails or outlook is not searching emails correctly, what do you need to do?

• Reprofile Outlook

• Reinstall Outlook

• Rebuild Outlook search index

• Relaunch Outlook

What is the phase 2 authentication method to set to connect to Staff WIFI?

• PEAP

• MSCHAPV2

• do not validate

For creation of mailboxes for users under EHS, we can create the mailbox using the Exchange Admin Center.

• True

• False

After creating P1 ticket, what kind of ticket do you need to create after assignee has been identified?

• Change Request

• Problem Ticket

• Incident

• Work Order

If a customer calls in saying their PC is slow, how would you address the problem?

• Check for pending update and restart

• Check for low disk space

• All of the above

When creating new account in ADManager Plus, we need to send the SMS manually to the user?

• True

• False

If a user called asking to create a ticket and he gave us a generic account, we can create the ticket in BMC with the generic account.

• False

• True