Review: Introduction to Professional Communication

1. Which of the following is NOT a professional communication channel?

• A. Blog post

• B. Face-to-face

• C. Reports

• D. Memo

2. Which of the following is paid communication which attempts to influence opinion?

• A. Advertising

• B. Public relations

• C. News articles

• D. Publicity

3. Which of the following is NOT included in the listening process?

• A. Hearing

• B. Speaking

• C. Focusing

• D. Understanding

4. Which of the following involves the listener paying close attention to what is being said in order to fully understand the message?

• A. Appreciative listening

• B. Evaluative listening

• C. Full listening

• D. Deliberative listening

5. Which of the following is NOT a part of verbal communication?

• A. Sound

• B. Words

• C. Speaking

• D. Body language

6. Which of the following presentation types would be best for presenting specific information about a product, procedure or set of rules and regulations?

• A. Persuasive

• B. Informative

• C. Generic

• D. Forum

7. Which of the following is proper phone etiquette?

• A. Listening to others’ phone calls

• B. Giving out personal information

• C. Leaving someone on hold for long periods of time

• D. Speaking clearly

8. Which of the following can be defined as generally accepted behavior required in social relations?

• A. Actions

• B. Etiquette

• C. Traditions

• D. Body language

9. In professional communication a ________ is best for a short message.

• A. Memo

• B. Report

• C. Proposal

• D. Case study

10. _________ listening can also be called pseudo listening.

• F. Deep

• G. Partial

• H. False

• J. Evaluative