OCS Prep Midterm - October 2021

Active listening involves:

• asking questions

• repeating back what the other person said

• making eye contact

• all the above

It's important when you're communicating with someone to not send mixed messages. A mixed message is when your words say one thing but, your body language says another:

• True

• False

In some cultures it's not acceptable to look another person in the eyes. They consider it rude.

• True

• False

Which of the following is an example of a rule for effective communication:

• The message must be clear

• Sender must deliver the message clearly and concisely

• Receiver must be able to hear and receive the message

• all the above

Effective communication involves:

• speaking

• listening

• facial expressions

• all the above

Which of the following are examples of poor listening skills: (choose all that apply)

• looking at the floor while someone is speaking to you

• texting on your phone

• making eye contact

• asking questions

Did you get the materials from the warehouse like I asked?

• Open ended question

• Close ended question

Active listening involves:

• asking questions

• repeating back what the other person said

• making eye contact

• all the above

It's important when you're communicating with someone to not send mixed messages. A mixed message is when your words say one thing but, your body language says another:

• True

• False

Understanding and developing effective communication skills is helpful now, as a student, and will be helpful later in life:

• True

• False