Concessions

Which of the following account statuses means that a seller is a refundable seller?

• Frozen, overdue bill

• Frozen, convo spam

• Frozen, permanent don't undo

• Frozen, let it go

Can we offer a concession to buyers who purchased from refundable sellers?

• No!

• Only if the buyer purchased using standalone PayPal. For all other orders we can refund on the seller's behalf using "Account Adjustment" as the reason.

• Yes!

• Only if the seller purchased using standalone PayPal. For all other orders we can refund on the seller's behalf using "Account Adjustment" as the reason.

Do we offer a buyer a concession for a digital download confusion?

• No. It's their fault

• Yes, as long they ask for it nicely.

• Yes! of course!

• Yes!, let me grab my wallet

When we should NOT offer a buyer concession?

• Buyer is upset that the seller won’t cover return fees

• Buyer is upset about custom fee charge

• Buyer is unhappy with the political item being sold by Etsy shop

• High priority buyer’s item was less than $250 and was lost or damaged in the mail

Diego Ochaeta quoted his favorite movie by saying...

• A friend should always underestimate your virtues...

• I am gonna make him an offer he cant refuse

• Revenge is a dish best served cold

• You can always be happy as long there is family

Whenever a MIR or ECR is issued, add a note in one of the following spots

• Log into the buyers account and apply the credit

• Zendesk ticket

• Only leave notes in the buyer’s chat

What is an option for the segment of a priority buyer

• D-Tier Buyers

• OTB buyer

• C-Tier Buyers

• B-Tier Buyers

What is an option for the segment of a standard buyer?

• OTB buyer

• A-Tier Buyer

• OTO buyer

• C-Tier Buyer

What should we do if the buyer made a purchase as a guest and we have to offer a concession?

• Offer a MIR

• Offer a ECR

• Offer a concession

• Offer a refund and my condolences

Who recommended us to watch "Your lie in April"?

• Maria Callejas

• Maria la del barrio

• Maria Zarceño

• Maria Salguero

• Maria Gonzalez